The final comparative report of LOCALISE is now online. The report focuses on the organisation of encounters between welfare caseworkers and vulnerable citizens in daily practice. The report finds that
(1) the way individuals are processed depends to a large extent on the significance of bureaucratic procedures in an employment system;
(2) the autonomy of frontline staff in relation to clients is constrained by levels and types of resources;
(3) the power asymmetry between street-level bureaucrats and citizens is increasing.
The full report can be downloaded here.